Privacy Policy

Privacy Policy for www.drakshada.com

Effective Date: 1st January 2025

Welcome to www.drakshada.com (the "Website"), the online presence of Dr. Akshada Amonkar, a practicing psychiatrist in India. I am committed to respecting and protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how I collect, use, disclose, and safeguard your information when you visit my Website, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Our Commitment to Your Privacy

As a psychiatrist, I understand the profound importance of confidentiality and trust in the doctor-patient relationship. While this website primarily serves as an informational resource and a point of contact, any information you share will be treated with the utmost care and in accordance with Indian laws and medical ethical guidelines.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, email address, telephone number, and demographic information (such as your age, gender, hometown), that you voluntarily give to us when you contact us through the Website, request an appointment, or subscribe to any newsletters.
Sensitive Personal Data or Information (SPDI): If you choose to provide it through secure forms for appointment booking or pre-consultation information (if such features are implemented), this may include:
- Physical, physiological, and mental health conditions.
- Medical records and history.
- Any other information provided by you that qualifies as SPDI under Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("SPDI Rules").
- Important Note: Detailed clinical information is typically gathered during a direct consultation (in-person or secure teleconsultation) and is subject to stricter patient-doctor confidentiality, which may be outlined in a separate consent form at the time of consultation.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Schedule and manage appointments.
Respond to your inquiries and provide you with information about my services.
Send you administrative information, such as updates on services, and changes to our terms, conditions, and policies.
Improve the Website's content, functionality, and user experience.
Monitor and analyze usage and trends to improve your experience with the Site.
Comply with legal and regulatory requirements in India.
For SPDI (if collected via the website): To facilitate preliminary assessment, appointment scheduling, or to prepare for a consultation. Such information is treated with the highest level of confidentiality.

4. Disclosure of Your Information

We are deeply committed to the confidentiality of your information. We will not share, sell, rent, or trade your Personal Data or SPDI with third parties for their commercial purposes. We may share information we have collected about you in certain situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable Indian law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including website hosting, data analysis, email delivery, and customer service. These providers will be obligated to protect your information.
With Your Explicit Consent: We may disclose your Personal Data and SPDI for any other purpose with your explicit, written consent. This is particularly relevant for any sharing of health-related information beyond the direct provision of care or legal requirements.
De-identified or Aggregated Data: We may share anonymized or aggregated data, which cannot reasonably be used to identify you, for research or statistical purposes, always adhering to ethical guidelines.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. This includes:

Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption for data transmitted via the website.
Restricted access to personal information.
Regular review of our information collection, storage, and processing practices.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Your Rights Regarding Your Information (as per Indian Law)

Under Indian law, particularly the SPDI Rules, you have certain rights regarding your SPDI:

Right to Access: You have the right to request access to the SPDI that we hold about you.
Right to Correction/Rectification: You have the right to request correction or amendment of any SPDI that is inaccurate or deficient.
Right to Withdraw Consent: Where we rely on your consent to process SPDI, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. Please note that withdrawal of consent may affect our ability to provide certain services or information.
Grievance Redressal: You have the right to have any grievances regarding the processing of your information addressed. Please contact our Grievance Officer (details below).

To exercise these rights, please contact us using the contact information provided below.

7. Data Retention

We will retain your Personal Data and SPDI for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as mandated by Indian medical record retention laws.

8. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties.

9. Children's Privacy

This Website is not intended for individuals under the age of 18 unless accessed with the consent and supervision of a parent or legal guardian. We do not knowingly collect Personal Data from children under 18 without parental consent. If you are a parent or guardian and believe we may have collected information about a child without your consent, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in [City, State], India.

12. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Dr. Akshada Amonkar
Address: 501, Edcon Mindspace, Panaji Goa 403001
Email: docakshada@gmail.com
Phone: 9158114281

If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your personal information, please contact the Grievance Officer.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Name: Dr. Akshada Amonkar
Address: 501, Edcon Mindspace, Panaji Goa 403001
Email: docakshada@gmail.com
Phone: 9158114281
www.drakshada.com